Frequently Asked Questions

At the moment we only have our most popular size available, if there is more demand for other sizes they will certainly come back.

Yes, your Boho-Tiffin is dishwasher safe, but be careful not to place sharp products next to it that could damage the print. Hand washing is always better and keeps the print last longer and more beautiful.

• You can easily take yogurt or quark with you; it's thicker than soup, for example. Preferably keep your Boho-Tiffin upright! (Sometimes there can be some moisture on the yogurt or quark, which can leak if you lay it on its side).
• If you're still unsure, you can always place a sheet of baking paper over your container, put another container on top, and you're done!

To keep your food cool, you can put your Boho-Tiffin in the refrigerator or you can put a small cooling element in your tiffin.

The Boho-Tiffin is intended for cold lunch dishes. It does not have a heating element to keep your food warm. It is made of stainless steel, so you cannot use it in the oven or microwave. You can of course always heat your food on a plate in the oven or microwave if, for example, you have an evening shift and want to take hot food with you.

No, your Boho-Tiffin is not leak-proof, so it is better to take soup with you in a special leak-proof soup cup. But if you want to take yoghurt or cottage cheese with you, for example, you can do so, preferably keeping your Boho-Tiffin upright. If you have any doubts, you can always place some baking paper over your container, place another container on top and you're done!

Don't panic! 🙂

What you see on the inside of your Boho-Tiffin is most likely NOT rust.

• The brackets are attached with spot welds.
  
• During this process, heat is released, causing the metal on the inside to discolor .
  
• This sometimes results in a brown or yellowish haze around the weld points.
  

This is a natural discoloration of stainless steel and is part of the manufacturing process. It does not mean that your Tiffin is less safe or less durable.

How do you know if it's actually rust?

• Rust often feels somewhat rough or powdery and sometimes leaves orange or reddish-brown stains.
  

👉 In short: those brown spots are just welding discoloration, not rust. You can continue using your Boho-Tiffin with peace of mind!

But if you do find rust in your Boho-Tiffin, then something went wrong during the production process, which should NEVER happen!!

Please contact us immediately. Email us at customerservice@boho-tiffin.com and we can solve it for you right away!

The Boho-Tiffin is made of stainless steel (stainless steel). Stainless steel is fully recyclable, which means that it can be melted down and reused without reducing the quality of the material. All this makes stainless steel a sustainable and environmentally friendly material.

Our Boho-Tiffins are largely handmade in India. ♡ They are therefore never 100% perfect (nor are we ;)

The production process is human work, so it may happen that your tiffin has a small scratch or mini dent. In fact, every tiffin has 'something' and that is what makes it so unique. We think it's a shame to just throw it away and it doesn't suit our sustainable product at all.

We always check all parts of the tiffins for these imperfections and ensure that your Boho-Tiffin is delivered to you in good condition.

The clips/closure on the side of your Boho-Tiffin are easy to adjust yourself if you find the system too tight or too loose. You can then separate them from the Boho-Tiffin and bend the curved piece that closes on the lid a little with pliers depending on whether you would like it tighter or looser. You can always request an instructional video from us via info@boho-tiffin.com

Errors in the production process often become apparent upon first use, which is why you have a 6-month warranty on your Boho-Tiffin. Our tiffins are durable so you can expect them to last a long time.

We get this question more and more often, maybe there will be a nice collaboration with a cool famous boys-mom! Keep u posted!

We do our best to deliver your order to you as soon as possible. We deliver within 1-3 working days.
After shipment you will receive a track and trace code by email so that you can track your package. We are dependent on the postal deliverers of PostNL & DHL.

Questions about your order? Email us: info@boho-tiffin.com

We hope that you are satisfied with your purchase. If this is not the case, you always have a 14-day reflection period and the option to return your product.

What should I do in case of a return?

• Send an email to info@boho-tiffin.com with the reason for your return and your order number. We will then send you an email with a link in which you can create a returns label via our returns service. (this is at your own expense and costs €6.50) Drop off the package at a PostNL location.
• If you do not want to use our returns service, please email us for our returns address.
• The product must be complete, unused, undamaged and packaged in the original packaging (or replacement box).

• After receiving and checking your return, we will immediately refund your purchase amount to the account you used to pay.
• Are you only returning part of your order? For example, you have ordered two products and are returning one? Then we will not refund the shipping costs previously incurred.
• You must pay the costs of returning to our webshop yourself. (via our returns service this is €6.50)

Exchanges are only possible for a product with the same purchase amount. In all other cases, we will refund the purchase price and you can place a new order yourself. You pay the costs for returning the product yourself.